Process Modeling Informing the Size of Waiting Spaces

This article discusses the modeling used to determine the appropriate size of waiting spaces for outpatient clinics. The modeling process considered operating schedules and patient volumes, length of time that patients spend in different spaces during medical visits, and probabilities of other visitors accompanying patients. The simulation model was used to compute the number of waiting spaces based on these variables.

keywords: operations modeling, simulation, space programming, healthcare, right-sizing